Refund policy

Return and Refund Policy

Thank you for shopping at Revoira! We want you to love your purchase, but if something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of the original purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging.
  • You must provide a receipt or proof of purchase.
  • Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
  • Certain other types of goods are non-returnable, such as:
    • Gift cards
    • Downloadable software or digital products
    • Intimate or sanitary goods (e.g., undergarments, swimwear)
    • Perishable items

Return Process

  1. Email us at info@revoirastore.com with your order number and reason for return.
  2. We’ll respond with return instructions and a return shipping address.
  3. Ship the item back using a trackable method. Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Please note:
Sale items are non-refundable. Only full-priced items are eligible for a refund.

Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company or bank — it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@revoirastore.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at info@revoirastore.com